It was one of those mornings that everything that can go wrong will go wrong. I was flying back to school from Orlando on Southwest Airlines. I let my brother book our flight and of course he picks the earliest flight possible. I wasn’t able to fall asleep until 2am and I had to wake up at 5am for my flight. I was already exhausted and irritable before my trip. When I went to baggage claim my bags were nowhere to be found. With my luck my bags never made it on my flight—I knew I over tipped the man at the counter. Anyways, I tweeted at Southwest “ Thanks for losing my bags @Southwestair” and an hour or so later I get a response from @Southwestgabe, “@aacampisi sorry to hear that! Hopefully you were able to file a report at the airport.” I have heard stories about the PR department for companies doing this but never expected to get a response. I do think it was a nice gesture on their behalf because I checked the account that responded to me and they don’t respond to everyone. This seemed to be a common response to complaints. It did make me feel a little better about the situation but it still doesn’t help me get my bags any faster. I wish more companies would use Twitter as a tool to help customers because it is the little things like a response that make an unhappy customer a little happier. Although my bags flew free I would have liked them to be on time, thanks Southwest.
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